ICT 102 Computer Hardware

Credits: 3

Course Content:
This course will begin to prepare students to support and repair personal computers by examining: basic lab safety concerns; the operation of the major parts of PCs; the operation of devices that are commonly attached to PCs; basic trouble shooting guidelines; and the use of Utility Software. For students interested in pursuing an A+ certification the material presented in the course will be helpful for the hardware component of the A+ certification exams.

Course Format:

  • Approximately 45 hours to complete and scheduled over a 15-week period
  • This course is delivered online as part of the Computer Support Technician program delivered through BC Campus. It is delivered in an online format comprising a mix of synchronous and asynchronous delivery. This will include online class meetings as well as students covering material at their own time. As this is an on-line course, attendance requires participation in the course, not time in a classroom. However, students must ensure that they complete their required participation in online discussions and other similar assignments.

Course Prerequisites:
Acceptance into the Computer Support Technician Program.

Transfer Credits:
For current information and details on transfer credit for this and other courses, check the BC Transfer web site at http://bctransferguide.ca/.

Learning Outcomes:
Upon successful completion of the course, students will be able to:

  • identify the major components of a PC and the common devices attached to them
  • explain the general principles of operation for each component and attached device
  • describe common troubleshooting techniques
  • demonstrate safe tool and equipment use.

Required Materials/Texts:

A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, 9th Edition. Andrews, Jean. (Boston: Course Technology, 2017). ISBN-10:1305266455 | ISBN-13: 978-1-305-26645-2.

Students will be required as part of assignments and journal exercises to make major configuration changes to their computer. It is recommended that students have a second computer that can be used for these purposes. The computer must be of recent make and have a recent Windows operating system installed. Please note that a Home version of these will not fulfill all the requirements for the course.

Computer Maintenance Tools: Ground bracelet, Flat head screwdriver, Philips screwdriver, Electronics tweezers, Needle-nose pliers, Wire cutter / stripper. These tools do not need to be purchased ahead of class and will be discussed in detail (with examples) on week 2.

Headphones/Microphone: Participation in the class meetings will require students to have a headphone and microphone headset. These can be purchased at most computer supplies stores.

Evaluation Profile:

Quizzes (10)
Assignments (2)
Journal 20%
Final Exam
TOTAL 100%

The purpose of the combined components of the course evaluation is to assess the students' abilities in meeting the course learning outcomes. These are based upon the practical nature of the course and are experiential in nature.

Grading Profile:
Percentage grades will be converted to letter grades at the home institution.


Unit Topics
1 First Look at Computer Parts and Tools.
2 Working Inside Desktop Computers and Laptops.
All about Motherboards.
4 Supporting Processors and Upgrading Memory.
5 Supporting the Power System and Troubleshooting Computers.
6 Supporting Hard Drives and Other Storage Devices.
7 Supporting I/O Devices.
8 Connecting To and Setting Up a Network.
9 Supporting Network Hardware.
10 Supporting Printers and Customizing a System.

Operational Details:

College Policies: Academic Appeals (including appeal of final grades), Student Conduct, Cheating and Plagiarism, Academic Probation and other educational issues are those of the student's home institution.
Attendance: As this is an on-line course, attendance requires participation in the course, not time in a classroom. However, students must ensure that they complete their required participation in online discussions and other similar assignments.
Missed Exams: Quizzes and periodic tests must be written when scheduled for the class. This policy may be modified should the student submit written documentation, acceptable to the department, supporting a valid reason for missing the quiz or test (i.e. family or personal emergency, etc.).
Late Assignments: Late assignments will not be marked without the student having made prior arrangements with the instructor.
Plagiarism is the presentation of another person's words, ideas, interpretations, insights, or order of points as one's own. All work submitted must be the student's own words and content, and not written by a tutor or friend. If external sources are used for an essay or assignment, they must be documented to avoid plagiarism.
Plagiarism Guidelines The instructor will advise the student in writing if plagiarism is suspected; a copy of this letter should be sent to the coordinator at the registering college; this should be done in a timely manner.
If a student in Network Infrastructure commits plagiarism, the policy of the registering college prevails.